Shipping & Returns
Shipping & Returns - Raven's Restraint
🚚 Shipping Information
Shipping Across Canada
- Shipping Costs: Calculated at checkout based on your location and order size
- Delivery Time: Varies by location and shipping method selected
- Available Options: Standard and expedited shipping available
Packaging & Privacy
Contact us at madam@ravensrestraint.com for specific packaging and privacy details.
📋 Processing Time
- Processing Times: Calculated at checkout based on product availability and order details
- Holiday Periods: May require additional time
🔄 Returns & Exchanges
Return Policy
IMPORTANT: Due to health and safety regulations, intimate products cannot be returned once opened.
Return Requirements:
- ✅ Items must be unopened and unused
- ✅ Original packaging required
- ✅ Include order number
- ❌ Intimate items cannot be returned once opened (health regulations)
- ❌ Custom or personalized items are final sale
How to Return:
- Contact us at madam@ravensrestraint.com within 30 days
- Receive return authorization and instructions
- Ship items back securely in original packaging
- Refund processed within 5-7 business days after receipt
📞 Need Help?
Questions about your order or shipping?
- 📧 Email: madam@ravensrestraint.com
- 📞 Phone: 778-983-4669
- 🕒 Business Hours: Mon-Sat 12:00 PM - 9:00 PM PST, Closed Sundays
⚠️ Legal Disclaimer
All returns are subject to inspection. We reserve the right to refuse returns that do not meet our policy requirements. Refunds are processed at our discretion and may be subject to restocking fees for non-defective returns.
Contact us directly for specific shipping, packaging, and return details.